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Quality of Management (QoM)
CrispIdea’s Quality of Management (QoM) report quantitatively evaluates leadership, highlighting strengths and weaknesses, and comparing with peers. Highly correlated with performance, it predicts outcomes during management changes.
Built on Quality of Leadership, it examines backgrounds, diversity, and track records of management. Key pillars include clarity of vision and execution, stakeholder relationships, governance practices, and performance metrics such as shareholder value, growth, profitability, and return on equity.
Under C. Vijayakumar, HCLTech has shown strong growth in cloud, AI, automation, and engineering services, earning a QoM score of 3.62. While excelling in strategy, execution, it faces challenges with employee compensation issues and family involvement in governance. Despite this, its innovation and market position support future growth.
Under Arvind Krishna, IBM has achieved a 154% TSR since 2020, with 9% 3-year EPS growth and 2.4% 3-year RoE. The company excels in hybrid cloud and AI, partnering with firms like Microsoft and Salesforce. Despite diversity and employee relations challenges, IBM continues innovating and focusing on financial growth.
Cognizant scores 3.40 in Quality of Management, excelling in Strategy. Under Chairman Stephen Rohleder and CEO Ravi Kumar, the company delivered 18.4% shareholder returns since 2023. Despite challenges in execution, gender diversity, and growth, Ravi aims to drive a turnaround leveraging AI and digital transformation.
Wipro has a poor Quality of Management (QoM) rating of 3.35 compared to its peers due to its struggles with past CEO transitions and lagging execution. However, Wipro has shown improvements under Pallia, the new CEO, a veteran with over 30 years at Wipro, achieving 19% annualized total shareholder return. It must address gaps in innovation, integration, and employee engagement to drive sustainable growth.
Under Julie Sweet’s leadership, Accenture has achieved a Quality of Management (QoM) rating of 3.56, emphasizing digital transformation and cloud computing. The company has generated a $3 billion in GenAI orderbook. Despite high governance standards and revenue growth, the company faces challenges with capital-intensive growth and recent controversies affecting stakeholder relationships, leading to a decline in return on equity (RoE).
Infosys boasts a Quality of Management (QoM) rating of 3.81, with strong leadership from Nandan Nilekani and Salil Parekh yielding over 243% total returns since 2018. While excelling in execution and governance, it struggles with innovation and strategy, facing recent ESG controversies but is poised for future success.
TCS is one amongst the top digital service companies having a QoM rating of 3.47 on scale of 5. Learn more about individual 160 parameters that led to this rating and also understand how TCS has transformed under its Chairman N Chandrasekaran and the current CEO Krithivasan.