AI-powered CRM will enable companies to gain more knowledge from their data. Augmented and autonomous capabilities will deliver personalized, immediate and intelligent customer experience.

Research shows that 37% of U.S. businesses are using AI, and 22% are piloting solutions. The adoption of AI is on the rise. AI’s rise shows customer’s elevated expectations. Henceforth, the companies are expected to anticipate and deliver on needs proactively.

According to Accenture’s 2017 Technology Vision Report, AI will define the future of customer experience by becoming company’s digital spokesperson.

• AI Market and Forecast
• Layers of the AI Ecosystem
• Computer Vision, Natural Language Processing
• Data Science, Analytics and Action
• Data Discovery and Integration
• AI Application Ecosystem
• Mapping the Vendor Landscape
• Categorizing AI vendors
• AI Platform as a Service
• AI Platforms
• Deep Learning Frameworks / Libraries
• AI in Enterprise Software
• Traditional Enterprise Software Players
• Data Analytics and BI vendors
• Specialist AI / Vertical Focused / Niche Players
• IoT+AI / Industrial applications / Industrial Robots
• IT services
• Intelligent Things / devices
• Service Robots
• Specialized Infrastructure for AI
• Cybersecurity
• M&A in AI
• AI regulations
• Companies Revolutionizing AI

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